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How to claim

The important thing to remember is that we need to know about any potential claim as soon as possible – even if you don't claim after all. There is a 60 day claim reporting period within our terms and conditions from the date of the incident occurring.

To make a claim:

Call us on 08453 313 080 and speak to one of our friendly team who will guide you through the process and prepare your claim forms. Your forms will be sent to you for completion with a request for any supporting documentation such as invoices. Alternatively, you can complete our on-line claim form request and we will send a form to you in the post.

Don't worry if you decide not to go through with the claim, we keep our files open and the fact that you have given us notification means that you have up to 12 months to claim for the incident before the file is closed.

Veterinary fees claims
You will be sent two forms to complete – one for you and one for your vet. We can arrange to pay your vet direct if you prefer. You will be responsible for paying the excess amount noted in your Certificate of Insurance, you can pay this to your vet and send the completed forms and the invoices to us. Many claims are ongoing so there will be more invoices in the pipeline and you can continue to forward the invoices to us for payment. You only need one claim form per incident so it is not necessary to call for more claim forms.

In many cases your horse will be referred to a specialist equine clinic, you should call us to let us know that this is required so we can update our records. We should also be notified of any referrals for alternative treatments such as physiotherapy. Alternative treatments must be referred by your vet.

Other important claim notes

• Proof of purchase is required in the case of theft claims.
• Your horse's passports will be requested in the event of a death claim.
• Valuations on items of tack are a good idea to have on file if you do not have a proof of purchase.
• In the event of theft – you must report the incident to the police and obtain a crime reference number.
• In the event of death or humane destruction you must at your own expense arrange for a post mortem examination immediately.